Any of you who are familiar with Playtech casinos will know all too well that they can be a bit of a mixed bag when it comes to service levels.
Unlike many operators on my list of Microgaming casinos, Playtech don't have quite the same strict standards for licensing and consequently, not every operator is as customer-focused as you might hope.
The first list you see here represents those operators who predominently use Playtech's casino platform and who have a decent reputation with good customer service.
I have played at least one casino at all of the groups listed here and when new Playtech casinos are launched I always test them out, so the information I provide is from first-hand experience.
The second "unverified" list is definitely a mixed bag!
Those listed with 'various' games software are generally very good but have limited Playtech games.
The dedicated Playtech casinos on that list were generally lacking in customer focus, usually having slow cashouts and long reverse times.
To be honest, there aren't that many casinos on the casino comparison lists who perform as badly as some of the latterly mentioned Playtech casinos but as a general rule of thumb, if you stick with those licenced in British territories you will generally get a decent level of service.
Playtech's games are actually very polished, especially their slot games.
For table games and video poker then Microgaming software offers more choice but much like WMS, Israeli-based Playtech do have a very good handle on what makes an interesting slot game and while they have a smaller choice of regular casino games, what there is is very good.
They also supply live casinos with live dealer games including roulette, blackjack and baccarat from their own studios although it's probably not as good or as popular as Evolution's live dealer solution.
One final note: the casinos that offer Playtech's download software also generally offer the no-download version of the games too but you will get a wider choice in the download version of any Playtech casino.